Overview
**Given the nature of our products, returns will NOT be accepted. We thank you for your understanding.
Our refund policy lasts 7 days after receiving your purchase. If 7 days have passed since receiving your purchase, we are unable to offer you a full or partial refund.
To be eligible for a refund, your item(s) must be unusable, broken, and/or damaged.
In order to complete a refund, we require proof of purchase and proof of damaged good(s).
Refunds
Once your proof of purchase and proof of damaged good(s) has been received and inspected, we will send you an email to notify you that we have received the information. We will also notify you of the approval of a full or partial refund.
If a refund has been approved then your refund will be processed and a credit will automatically be applied to your credit or debit card, or original payment method within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank or credit account again to verify.
Contact your credit card company if your purchase was with your credit card and if you have not received your refund. It may take some time before your refund is officially posted to your account.
Contact your bank if your purchase was made with your debit card and if you have not received your refund. There is often some processing time before a refund is posted to your bank account.
If you’ve done all of this and you still have not received your refund yet, please contact us at heartofmainehomestead@outlook.com and we will try our best to solve the issue as soon as possible.
Need help?
Contact us at heartofmainehomestead@outlook.com for any questions related to full or partial refunds.