Frequently Asked Questions
Have a question? We’ve gathered answers to the ones we hear most often.
Most orders are packed within 3-5 business days. Once your order ships, delivery time depends on the shipping method you choose at checkout.
During busy seasons, product launches, or holidays, processing time may be slightly longer. If that happens, we’ll always do our best to communicate any delays.
Yes! We offer free local pickup from our homestead in Dexter, Maine.
Simply select Local Pickup during checkout. We’ll email you when your order is ready and provide pickup instructions at that time. Please wait until you receive your pickup notification before coming to collect your order.
Yes! We currently ship throughout the continental United States. Shipping rates are calculated automatically at checkout based on your order and destination.
At this time, we do not offer international shipping.
At this time, we do not offer international shipping.
Shipping costs are determined by the shipping carrier and are based on the size, weight, and destination of your order – we don’t add extra charges or profit from shipping.
Many of our products are packaged in glass containers and carefully protected to help ensure they arrive safely. While this adds a little weight, we believe it’s worth it to deliver your order in excellent condition.
The good news is that shipping becomes more cost-effective as you add more items to your order, making it a great time to stock up on your favorites or purchase gifts for family and friends.
We take great care in packaging every order to help ensure it arrives safely. However, if your order is damaged during shipping, please contact us within 3 days of delivery.
Please include your order number and a brief description of the issue in your message. We may ask you to provide photos of the item and packaging so we can review the situation and work with you to make it right.
Absolutely! We’re happy to ship your order directly to the recipient.
Simply enter the recipient’s name and shipping address during checkout. We do not include pricing information or packing slips inside our packages, making it easy to send a thoughtful gift directly to family or friends.
Still have a question?
If you didn’t find the answer you were looking for, we’d be happy to help. Please visit our Contact page and we’ll get back to you as soon as we can.